We accept the following payment methods via our secure payment gateway. All of our credit card services are provided by the Commonwealth Bank which is encrypted so your credit card information remains safe.
We accept the following credit cards through our encrypted payment gateway:
For direct deposit orders, our banking details are within the PDF invoice that is attached to the email that is sent to you immediately upon completing checkout. This email is sent to your supplied email address. If you do not receive an email, please check your junk / spam folder or contact us to arrange the invoice to be resent.
Upon completion of your bank transfer please email email@example.com to let us know you have transferred payment into our nominated bank account. Your order is not dispatched until your payment clears within our bank account. In order to quickly identify your payment please use your surname and invoice number to identify your payment.
Please allow up two working days for payment to clear into our account. You will be notified by email once your payment has cleared and your order has been shipped.
You are also welcome to phone us to complete payment over the phone. Our contact details including opening hours can be found on our contact us page.
Note: Staff do not have visibility of the notes placed on your order when it is pending payment. Your order is not printed, picked or packed until payment has been made. Do not leave notes asking us to call you to arrange payment as this will not be seen which may lead to frustration. Payment must be completed PRIOR to picking up your order. This is up to the customer to arrange by either calling us, or completing payment via the methods available here. Your pending payment invoice can be found within your "My Account". All online payment options are available within My Account.
Afterpay is only availble for Australian and New Zealand customers. With AfterPay, you can shop now, receive your items and pay off your purchase over four equal fortnightly payments!
Note: Cart value is to be $20.00 or more for Afterpay to be available. Afterpay also have a hard limit of $2000 per transaction. Any amount over $2000 will be declined.
New users to AfterPay are required to pay the first payment immediately and all further payments are deducted from your nominated card or account. After completing three successful purchases through AfterPay that have been fully paid off, all subsequent purchases commence payment a fortnight after your purchase with us. There are no hidden charges, we cover the fees, so you only pay for the items you purchase!
AfterPay is an Australian company listed on the Australian Stock Exchange, so purchase with confidence!
For more information visit www.afterpay.com.au
Refund Note: Any refunds processed via Afterpay will attract a 5.8% (including GST) restocking / processing fee for any change of mind purchases where a refund is requested. This applies to all orders regardless whether they have been shipped or not. This fee is not applicable if a refund is required due to faulty or defective items.
To avoid the restocking / processing fee, you can elect to receive an in store / online credit or product exchange for the same value.
Occasionally an AfterPay appears to have been successful however an order is not created at our end. Unfortunately AfterPay declines some orders for no obvious reason. If items are remaining in your cart, your order has not been successful. This can also be confirmed by checking in your "My Account" page by checking your order status.
If this happens to you, over time we have discovered a few reasons why AfterPay may have declined your transaction.
Once you are successful, your cart will clear and you will receive an invoice in your email. Always check your SPAM and Junk folders if you do not receive an email. You may need to log into your email providers webmail to check these folders.
We only accept Credit Card and PayPal as payment methods for international orders. We accept the following credit cards;
Depositing into our bank account is available upon request.
Lollipop Cake Supplies will accept returns if the goods purchased are defective. If your item is defective we will happily replace, refund or offer a store credit to the same value.
As per Australian Consumer Law, we are not obligated to refund your purchase should you change your mind. We will provide a store credit for change of mind purchases provided the goods are unused, undamaged and in their original packaging. The goods must be returned within 1 month of the purchase date. This does not include food based products and does not affect your statutory consumer rights.
Due to health regulations, and in the best interests of our customers, we are unable to accept change of mind returns of food based products regardless of whether they are opened or not. This includes, but is not limited to: cake mixes, fondant, buttercream and other frostings, gum paste, truffle ganaches, ganache, shortening, sprinkles, food colouring, edible icing sheets, cake lace mix and edible paints. This is unless your product has a manufacturers defect. If your item is faulty we will happily replace, refund or offer a store credit to the same value.
Goods that are specially ordered in are not able to be returned due to change of mind unless a prior arrangement has been made with management.
The return postage is the responsibility of the customer and the postage costs are not reimbursed, only the product itself. If you would like to return your item/s please email firstname.lastname@example.org with the reason for return and wait for further instructions on how to return your item to us. A store credit or refund will be issued, this will be determined during the returns process by Lollipop Cake Supplies.
The original postage amount will be deducted from the refund or store credit. If the order received subsidised freight, the difference in cost may be collected from the refund. You will be advised if this is to occur.
All warranty returns are to be returned to Lollipop Cake Supplies for assessment. The return postage (if applicable) is at the cost of the customer. If the item is deemed faulty, the item will be repaired or replaced and returned to you at the cost of Lollipop Cake Supplies. If the item is not faulty, Lollipop Cake Supplies is not liable for the return postage.
If you do have a warranty concern, please contact us prior to shipping your item back to us.
All refunds will be returned via the method of payment. If you have paid by Direct Deposit we will require your bank account details to complete the refund. Processing times will take 5 business days.
The following fees will be charged if a refund has been requested;
Order has not been packed: 5% restocking fee based off the total invoice amount. This is to cover bank charges that are non refundable to Lollipop Cake Supplies and administration time. This fee is in addition to the Afterpay refund processing fee as per the terms in the Afterpay section above.
Order has been packed ready for shipping or has been shipped and subsequently returned to us: 10% restocking fee based off the total invoice amount.
If you elect to receive a store credit, these fees will be waived.