We accept the following payment methods via our secure payment gateway. All of our credit card services are provided by the Commonwealth Bank which is encrypted so your credit card information remains safe.
We accept the following credit cards through our encrypted payment gateway:
Paypal is available including PayPal Pay in 4.
There is a payment surcharge of 2.5% on all PayPal payments.
For direct deposit orders, our banking details are within the PDF invoice that is attached to the email that is sent to you immediately upon completing checkout. This email is sent to your supplied email address. If you do not receive an email, please check your junk / spam folder or contact us to arrange the invoice to be resent.
Upon completion of your bank transfer please email info@lollipopcakesupplies.com.au to let us know you have transferred payment into our nominated bank account. Your order is not dispatched until your payment clears within our bank account. In order to quickly identify your payment please use your surname and invoice number to identify your payment.
Please allow up two working days for payment to clear into our account. You will be notified by email once your payment has cleared and your order has been shipped.
You are also welcome to phone us to complete payment over the phone. Our contact details including opening hours can be found on our contact us page.
Note: Staff do not have visibility of the notes placed on your order when it is pending payment. Your order is not printed, picked or packed until payment has been made. Do not leave notes asking us to call you to arrange payment as this will not be seen which may lead to frustration. Payment must be completed PRIOR to picking up your order. This is up to the customer to arrange by either calling us, or completing payment via the methods available here. Your pending payment invoice can be found within your "My Account". All online payment options are available within My Account.
Shop now, pay it in 4 with Afterpay.
At Lollipop Cake Supplies, you can buy now and pay it in 4 interest-free instalments over 6 weeks.
What is Afterpay?
Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free.
Why use Afterpay with Lollipop Cake Supplies?
Accepted in-store and online - Once approved, you can pay it in 4 whenever you shop with Lollipop Cake Supplies
How does Afterpay work?
When you use Afterpay, you pay for your items in 4 instalments over 6 weeks, without incurring any interest. To use Afterpay, add items to your shopping cart then select Afterpay from the available payment options. You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks.
How do I set up an Afterpay account?
Step one: Add your items to your shopping cart.
Step two: Select Afterpay as your payment method at the checkout.
Step three: You’ll be redirected to Afterpay to login or create your account.
Step four: Your payment schedule will be displayed.
Step five: Track your payments, check available spend limits, and make early payments in the Afterpay app.
To set up an Afterpay account you’ll need to:
For full terms and conditions visit www.afterpay.com/terms.
Are there any fees for using Afterpay?
Afterpay caps late fees to help keep costs manageable for customers who miss a payment. Late fees will never exceed 25% of the order total or $68 per order, whichever is lower.
How this works:
Is Afterpay accepted in-store and online?
Afterpay can be used online and in our retail store. To shop in-store, you’ll need to download the Afterpay app and set up the Afterpay Card. You can add it to your digital wallet via the ‘In-store tab’ in the app. Then when you’re shopping in-store, just tap to pay with Apple Pay, Google Pay or Samsung Pay. To shop online, select Afterpay as your payment method at the checkout. You’ll be redirected to Afterpay to login or create your account.
Is Afterpay safe to use?
Afterpay has been built with a range of security features and services to help keep your accounts secure, including monitoring transactions to identify fraudulent trends and behaviours, multi-factor authentication, and encryption to protect your information. You can find out more on at Afterpay’s safety and security page.
What happens if I require a refund and paid using Afterpay?
Items purchased with Afterpay can be returned for an exchange or refund, subject to Lollipop Cake Supplies' Returns Policy. Returns or refunds will be processed and Afterpay will be advised. Your payment plan will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via Afterpay.
Where can I find out more about Afterpay?
To find out more, visit the Afterpay website.
Late fees, eligibility criteria and T&Cs apply. Afterpay Australia Pty Ltd Australian Credit Licence 527911.
Note: Cart value is to be $20.00 or more for Afterpay to be available.
Refund Note: Any refunds processed via Afterpay will attract a 5.8% (including GST) restocking / processing fee for any change of mind purchases where a refund is requested. This applies to all orders regardless whether they have been shipped or not, and is addition to other administration fees outlined in the refund section below. This fee is not applicable if a refund is required due to faulty or defective items.
To avoid the restocking / processing fee, you can elect to receive an in store / online credit or product exchange for the same value.
For more information about our secure website please see the FAQ page as well as our terms and conditions page for further information.
We only accept Credit Card and PayPal as payment methods for international orders. We accept the following credit cards;
Depositing into our bank account is available upon request.
Lollipop Cake Supplies will accept returns if the goods purchased are defective. If your item is defective we will happily replace, refund or offer a store credit to the same value.
As per Australian Consumer Law, we are not obligated to refund your purchase should you change your mind. We will provide a store credit for change of mind purchases provided the goods are unused, undamaged and in their original packaging. The goods must be returned within 1 month of the purchase date. This does not include food based products and does not affect your statutory consumer rights.
Due to health regulations, and in the best interests of our customers, we are unable to accept change of mind returns of food based products regardless of whether they are opened or not. This includes, but is not limited to: cake mixes, fondant, buttercream and other frostings, gum paste, truffle ganaches, ganache, shortening, chocolate, chocolate drip, sprinkles, food colouring, edible icing sheets, printer cartridges, cake lace mix and edible paints. This is unless your product has a manufacturers defect. If your item is faulty we will happily replace, refund or offer a store credit to the same value.
Goods that are specially ordered in are not able to be returned due to change of mind unless a prior arrangement has been made with management.
Goods that are bought from the Bargain Bin area in the store are sold "as is" and cannot be returned unless the item is faulty and that fault is not why it was in the Bargain Bin.
The return postage is the responsibility of the customer and the postage costs are not reimbursed, only the product itself. If you would like to return your item/s please email info@lollipopcakesupplies.com.au with the reason for return and wait for further instructions on how to return your item to us. A store credit or refund will be issued, this will be determined during the returns process by Lollipop Cake Supplies.
Due to health regulations, and in the best interests of our customers, we are unable to accept change of mind returns of food based products regardless of whether they are opened or not. This includes, but is not limited to: cake mixes, fondant, buttercream and other frostings, gum paste, truffle ganaches, ganache, shortening, chocolate, chocolate drip, sprinkles, food colouring, lustre dust, edible icing sheets, printer cartridges, cake lace mix and edible paints. This is unless your product has a manufacturers defect. If your item is faulty we will happily replace, refund or offer a store credit to the same value.
Goods that are bought from the Reduced to Clear and Short Dated sections on the website are sold "as is" and cannot be returned unless the item is faulty and that fault is not why it was reduced in price.
The original postage amount will be deducted from the refund or store credit. If the order received subsidised freight, the difference in cost may be collected from the refund. You will be advised if this is to occur.
If an international parcel is returned to us due to being refused by the customer or customs, the cost of freight and any return freight will be deducted from the refund.
If you wish to return something due to change of mind, please contact info@lollipopcakesupplies.com.au with your order number for further instructions.
If something has arrived damaged, or you believe an item is defective, please take a photo of it (before removing any packaging) within 24 hours of receiving the package, and email us at info@lollipopcakesupplies.com.au explaining the issue. If something appears to be missing from your order, please contact us within 24 hours of receiving the parcel.
All warranty returns are to be returned to Lollipop Cake Supplies for assessment. The return postage (if applicable) is at the cost of the customer. If the item is deemed faulty, the item will be repaired or replaced and returned to you at the cost of Lollipop Cake Supplies. If the item is not faulty, Lollipop Cake Supplies is not liable for the return postage.
If you do have a warranty concern, please contact us prior to shipping or bringing your item back to us.
If a parcel is returned to us due to an error in address supplied by yourself or if a parcel is uncollected from the collection point, Lollipop Cake Supplies reserves the right to pass on the additional charges incurred with our freight provider to the customer. For the order to be resent, the full freight cost of the freight (without the flat rate subsidy) is required to be paid. A return to sender fee is also applicable as Australia Post pass on this cost to us for all returned parcels. The current return to sender fee is as follows;
eParcel Regular Post - $11.50
eParcel Express Post - $25.00
If you have been instructed to return a parcel to Lollipop Cake Supplies, do not mark the parcel "Return to Sender" unless you have been instructed to do so. Parcels marked "Return to Sender or RTS" will have the Return to Sender fee deducted from the refund or credit.
If you choose to receive a refund for your order, the full cost of freight and the return to sender fee (if applicable) will be deducted from the applicable refund.
If an international parcel is returned to us due to being refused by the customer or customs, the cost of freight and any return freight will be deducted from the refund.
All refunds will be returned via the method of payment. If you have paid by Direct Deposit we will require your bank account details to complete the refund. Processing times will take 5 business days. If you have paid via PayPal, the surcharge will not be refunded or included in the store credit.
The following fees will be charged if a refund has been requested;
Order has not been packed: 5% restocking fee based off the total invoice amount. This is to cover bank charges that are non refundable to Lollipop Cake Supplies, and administration time. This fee is in addition to the Afterpay refund processing fee as per the terms in the Afterpay section above, so is 10.8% for Afterpay customers.
Order has been packed ready for shipping, or has been shipped and subsequently returned to us: 10% restocking fee based off the total invoice amount. For Afterpay customers, this will be 15%.
Click and collect order is ready at the shop, but not collected: 10% restocking fee based off the total invoice amount. For Afterpay customers, this will be 15%.
If you elect to receive a store credit, these fees will be waived.