PAYMENT METHODS

We accept the following payment methods via our secure payment gateway. All of our credit card services are provided by the Commonwealth Bank which is encrypted so your credit card information remains safe.

  

CREDIT CARDS

We accept the following credit cards through our encrypted payment gateway: 

  • Mastercard
  • Visa
  • American Express

 

DIRECT DEPOSIT & PHONE PAYMENTS

For direct deposit orders, our banking details are within the PDF invoice that is attached to the email that is sent to you immediately upon completing checkout. This email is sent to your supplied email address. If you do not receive an email, please check your junk / spam folder or contact us to arrange the invoice to be resent. 

 

Upon completion of your bank transfer please email info@lollipopcakesupplies.com.au to let us know you have transferred payment into our nominated bank account.  Your order is not dispatched until your payment clears within our bank account. In order to quickly identify your payment please use your  surname and invoice number to identify your payment. 

 

Please allow up two working days for payment to clear into our account. You will be notified by email once your payment has cleared and your order has been shipped.

 

You are also welcome to phone us to complete payment over the phone. Our contact details including opening hours can be found on our contact us page.

 

Note: Staff do not have visibility of the notes placed on your order when it is pending payment. Your order is not printed, picked or packed until payment has been made. Do not leave notes asking us to call you to arrange payment as this will not be seen which may lead to frustration. Payment must be completed PRIOR to picking up your order. This is up to the customer to arrange by either calling us, or completing payment via the methods available here. Your pending payment invoice can be found within your "My Account". All online payment options are available within My Account.

 

AFTER PAY

We accept AfterPay as an alternative payment method to Credit Card and PayPal. With AfterPay, you can shop now, receive your items and pay off your purchase over four equal fortnightly payments!

 

Note: Cart value is to be $20.00 or more for Afterpay to be available. 

 

New users to AfterPay are required to pay the first payment immediately and all further payments are deducted from your nominated card or account. After completing three successful purchases through AfterPay that have been fully paid off, all subsequent purchases commence payment a fortnight after your purchase with us. There are no hidden charges, we cover the fees, so you only pay for the items you purchase!

 

AfterPay is an Australian company listed on the Australian Stock Exchange, so purchase with confidence!

 

For more information visit www.afterpay.com.au

 

 

Refund Note: Any refunds processed via Afterpay will attract a 5.8% (including GST) restocking / processing fee for any change of mind purchases where a refund is requested. This applies to all orders regardless whether they have been shipped or not. This fee is not applicable if a refund is required due to faulty or defective items.

 

To avoid the restocking / processing fee, you can elect to receive an in store / online credit or product exchange for the same value.  

 

For more information about our secure website please see the FAQ page as well as our terms and conditions page for further information.

 

HAVING ISSUES PAYING VIA AFTERPAY?

Occasionally an AfterPay appears to have been successful however an order is not created at our end. Unfortunately AfterPay declines some orders for no obvious reason. If items are remaining in your cart, your order has not been successful. This can also be confirmed by checking in your "My Account" page by checking your order status. If the AfterPay payment option is not appearing, you may have a cake decorating class or demonstration in your cart. These cannot be paid via AfterPay.

 

If this happens to you, over time we have discovered a few reasons why AfterPay may have declined your transaction.

 

  1. Ensure that you have the first payment available in your account. Even if you are not required to make the first payment, AfterPay conducts a pre-authorisation check on your account to ensure your account is valid.
  2. Ensure that your credit card is not due to expire in the next two months.
  3. Try a few times. We have had customers successful on the fifth attempt.
  4. Log into your Netbanking and then log out. In my mind, that shouldn't make a difference, however it has worked before.

 

Once you are successful, your cart will clear and you will receive an invoice in your email. Always check your SPAM and Junk folders if you do not receive an email. You may need to log into your email providers webmail to check these folders.

 

RETURNS

Lollipop Cake Supplies will accept returns if the goods purchased are faulty or if you find that the product isn't suitable for what you intended it for. However, as per Australian Consumer Law, we are not obligated to refund your purchase should you change your mind, therefore for food based products, cake pans & decorating tools we will not accept change of mind refund requests.  

 

All returns must be returned in the condition that they were received ie; all packaging & unused.  However, this does not apply to food products as these cannot be returned once purchase unless there is a fault with the product.  This is to ensure the health & safety of all our customers.  

 

ONLINE RETURNS

The return postage is the responsibility of the customer and the postage costs are not reimbursed, only the product itself. If you would like to return your item/s needs please email info@lollipopcakesupplies.com.au with the reason for return and wait for further instructions on how to return your item to us.  A store credit or refund will be issued, this will be determined during the returns process by Lollipop Cake Supplies.

 

IN-STORE RETURNS

We cannot accept change of mind returns on the following products;

  • All food based products
  • Cake pans
  • Decorating tools

This is due to health regulations unless your product has a manufacturers default.   If your item is faulty we will happily replace, refund or offer a store credit to the same value.