Yes, we do! We have a physical store located in the Brisbane suburb of Eatons Hill where we also run cake classes from our teaching classroom/kitchen. Our staff are extremely knowledgeable when it comes to cake decorating so if you ever need help with a project feel free to come in and ask questions, or you can talk to us via our online chat function.
We accept Paypal, Direct Debit, Credit Cards and Afterpay. We will happily take phone orders if you prefer to pay over the phone. Please note we do not store your payment details and we never write your card details down if you ring us and order over the phone.
Most definitely! The security of data on our website is of major importance to us. We have done everything we can to secure the data on our website and ensure your sensitive information like credit card details aren't compromised.
Like data security, credit card security is incredibly important and we make sure we use the most secure and reliable credit card facility. To ensure your online shopping safety we have a secure payment gateway with the Commonwealth Bank of Australia using 256bit SSL security on our website. You will notice that in the address bar of your browser, there is a padlock next to our internet address, this means that our entire website, and not just our checkout, is secure and safe for you to use.
Delivery is determined at checkout and will vary depending on where you live and the weight of your order. Unfortunately due to the increase in shipping costs across Australia we have been forced to remove flat rate shipping as it was no longer sustainable. For us to keep our prices competitive, we must pass on the full cost of shipping.
Lollipop Cake Supplies will accept returns if the goods purchased are faulty or if you find that the product isn't suitable for what you intended it for. If your item is faulty we will happily replace, refund or offer a store credit to the same value. Due to health regulations we are unable to accept change of mind returns of food-based products. For more information read our returns policy.
Yes, we do. You can collect your order from our store in Eatons Hill. Once your order has been picked and ready for collection, you'll be sent an email and/or SMS notifying you that your order is ready to be collected. Please wait until you get this confirmation before coming to the store. Alternatively, if you need it quicker than our turnaround time, please give us a call and we'll try to make the process quicker for you.
Absolutely! If there is something you have been looking for but cannot find it in the store please email firstname.lastname@example.org with the details of the item you are after and we will endeavour to find it for you.
Products that have been specially ordered in may require a deposit to confirm your order, however we will provide the details during the quote process. Special orders may also incur a freight surcharge if the products are over our weight & size restrictions. If your special order incurs a freight surcharge this will be included in your quote prior to ordering.
Yes, you can. Once your order has been shipped your order status will change from processed to shipped and will include a tracking number. An email is sent upon dispatch which will include your tracking number and which freight company is handling your order.
We use reputable couriers & Australia Post for our deliveries and package goods as well as we can to prevent damage during transit. Lost parcels or damage during transit are very rare, however it can happen. If this is the case, your first point of contact is giving us a call or sending an email explaining the issue and we will be in touch with you to resolve the lost parcel or replace damaged stock.
We do recommend that you take the out the additional insurance option on your order as this gives your parcel added security as Lollipop Cake Supplies will not be held responsible for uninsured parcels that are lost or damaged. Orders are not insured unless you have selected the additional insurance option during check out.
Most definitely! If you are looking for products that are gluten free, vegan, Halal, or simply natural colours and flavours check out our Dietary Requirements page.
Yes. According to the Australian and New Zealand Food Standards Authority, it is perfectly fine to sell and purchase food products that are past their best before date as long as it is fit for human consumption. ie; candy beads, sprinkles, fondant are fine for us to sell when they are past their best before date however they may or may not perform as expected when they are within their best before period. It is up to you to use your discretion when purchasing & using these products. Please note, we will not sell items that are obviously spoiled so you can be assured that the clearance products are fine to purchase. We would not list them if we weren't prepared to use them ourselves.
For more information visit www.foodstandards.gov.au
You'll find all our terms and conditions here.