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ABOUT LOLLIPOP CAKE SUPPLIES

 

WHERE IS LOLLIPOP CAKE SUPPLIES?

The Lollipop Cake Supplies is based in the Brisbane suburb Eatons Hill. 

 

IS THERE A SHOP WHERE I CAN BROWSE AND DO MY SHOPPING?

In July 2014 we opened our new retail store, which is conveniently located in Albany Creek on Brisbane's northside.  In July 2016 we relocated 3 minutes around the corner to our new store in Eatons Hill. Our Eatons Hill store has a larger variety of stock complete with a purpose built, council approved classroom / kitchen. Wee stock a wide variety of products and provide excellent service and advice to help you with your next cake decorating project.

 

WEBSITE SECURITY & SAFETY

 

IS THE LOLLIPOP CAKE SUPPLIES WEBSITE SECURE?

Most definitely!  The security of data on our website is of major importance to us and we have done everything we can to secure the data on our website and ensure your sensitive information like credit card details aren't compromised.

 

IS IT SAFE TO USE MY CREDIT CARD ON www.lollipopcakesupplies.com.au?

Like data security, credit card security is incredibly important and we have worked very hard on acheiving the most secure and reliable credit card facitlity we could find.   To ensure your online shopping safety we have a secure payment gateway with the Commonwealth Bank of Australia using 256bit SSL security on our website.  You will notice that in the address bar of your browser, there is a padlock next to our internet address, this is your assurity that our entire website and not just our checkout, is secure and safe for you to use everyday of the week 24 hours a day.

 

DELIVERY & ORDERS

 

DOES LOLLIPOP CAKE SUPPLIES SEND CONFIRMATION & STATUS EMAILS?

Yes we do.

 

If you have not received any emails from us, please check your SPAM folder if you are using a free email client like Gmail or Hotmail. On the odd occasion the email may be classed as spam. Once you select that the email is not spam, all emails should be redirected into your inbox. f you do not receive any confirmation emails from us after placing your order, please email us directly to info@lollipopcakesupplies.com.au.

 

DOES LOLLIPOP CAKE OFFER SPECIAL DELIVERY RATES?

Yes we do.

 

See the Delivery page for further details

 

CAN I PICK UP MY ORDER?

 

Yes, absolutely! You can collect your order from our store in Eatons Hill.  Once your order has been picked and ready for collection, you'll be sent an email and/or SMS notifying you that your order is ready to be collected. 

 

DOES LOLLIPOP CAKE SUPPLIES ACCEPT SPECIAL ORDERS AND BUY-INS?

Absolutely! If there is something you have been looking for but cannot find it in the store please email info@lollipopcakesupplies.com.au with the details of the item you are after and we will endeavour to find it for you.  You never know we may already have a supplier for the product you're looking for!  For example; You might want an Agbay Cake Leveller, a printer & edible inks or possibly a particular Wilton tip you've been chasing, whatever it may be big or small please ask and we will do our best to source the items for you. 

 

Products that have been especially ordered in may require a deposit to confirm your order, however we will provide the details during the quote process. Special orders may also incur a freight surcharge if the products are over our weight & size restrictions.  If your special order incurs a freight surcharge this will be included in your quote prior to ordering.

 

IS THERE A WEIGHT SURCHARGE ON FREIGHT ORDERS?

Yes there are some surcharges on freight. 

 

Weight surcharges apply to some product for all of our deliveries. All products that incur a weight surcharge will have it noted on the product page. These are usually marked as "bulky goods". 

 

See delivery for further information on surcharges.

 

WILL I BE ABLE TO TRACK MY ORDER ONCE IT HAS BEEN DISPATCHED FROM LOLLIPOP CAKE SUPPLIES?

Yes you can. Once your order has been shipped your order status will change from processed to shipped and will include a tracking number. Orders are not insured unless you have selected the additional insurance option during check out. An email is sent upon dispatch which will include your tracking number and which freight company is handling your order. This is generally sent at the end of the day.

 

We do recommend that you take the out the additional insurance option on your order as this gives your parcel added security as Lollipop Cake Supplies will not be held responsible for uninsured parcels that are lost or damaged.

 

WHAT IF MY ORDER IS DAMAGED OR LOST DURING TRANSIT?

Rarely do items become lost or damaged during transit however it can happen and if this is the case your first point of contact is giving us a call or sending an email explaining the issue and we will be in touch with you to resolve the lost parcel or replace damaged stock.

 

We use reputable couriers & Australia Post for our deliveries and lost parcels or damage during transit are very rare.

 

ALLERGY FRIENDLY BAKING

 

DO LOLLIPOP CAKE SUPPLIES STOCK A WIDE VARIETY OF ALLERGY FRIENDLY CAKE DECORATING PRODUCTS & INGREDIENTS?

Most definitely! We are very proud of our range of Allergy Friendly products & decorating ingredients and we are researching and sourcing new products all the time.  Allergies are a big part of the Lollipop Cake Supplies family therefore it seemed only natural to ensure other families can access the same quality ingredients that our family have grown to love & enjoy.

 

CLEARANCE ITEMS

 

IS IT SAFE TO BUY PRODUCTS THAT ARE PAST THEIR BEST BEFORE DATE?

Yes. According to the Australian and New Zealand Food Standards Authority, it is perfectly fine to sell and purchase food products that are past their best before date as long as it is fit for human consumption.  Ie; candy beads, sprinkles, fondant are fine for us to sell when they are past their best before date however they may or may not perform as expected when they are within their best before period.  It is up to you to use your discretion when purchasing & using these products. Please note, we will not sell items that are obviously spoiled so you can assure that the clearance products are fine to purchase as we would not list them if we weren't prepared to use them ourselves.

 

For more information visit www.foodstandards.gov.au


Have another question, email it to info@lollipopcakesupplies.com.au  and we'll add to our page.