Shipping Orders Everyday Australia Wide!

We use a combination of delivery contractors to ensure you receive your order as quickly as possible as we understand how important it is for you. 


WHO DELIVERS THE PARCELS?

We use Australia Post, Couriers Please, TNT and Fastway Couriers for all of our deliveries and we choose the most efficient contractor for your location and delivery.  

 

Please note all couriered deliveries are for physical addresses only and cannot be delivered to PO Boxes.

 

CUT OFF TIMES FOR SAME DAY DISPATCH

Cut off time for guaranteed same day dispatch for all orders is 10.30am Monday to Friday. For any orders received after 10.30am on weekdays and anytime over the weekend, your order will be dispatched on the next business day, however this does not apply to orders with edible images. 

 

IS EXPRESS POST AVAILABLE?

We understand sometimes you need your items super fast. If this is the case then we recommend you select the Express Post option during checkout as this will guarantee that your order will be shipped the same day if ordered before midday (12pm) Monday to Friday and also provided you are within the Australia Post next business day delivery network you will get your order on the next business day. If you are outside of the metropolitan regions as per the Australia Post next day delivery network, your order may take two business days.  

 

DELIVERY RATES

We have two main shipping rates available, we have our rate shipping for Brisbane Metropolitan and Australia wide flat rate shipping. Flat rate shipping is only available for orders under 16kg. Beyond 16kg, the bulky goods charge will be applicable.

 

Brisbane metro discounted delivery rate is $7.95 for orders over $20 in value, up to 25kg. Bulky Goods freight charges apply to Brisbane orders for orders over 25kg (Physical or cubed weight, whichever is the heaviest)  - This option is Not Available for PO Boxes please select the Australia wide flat rate shipping for PO Boxes & Parcel Lockers. 

 

Brisbane Metro orders under $20 will be charged the Australia Wide shipping rate.

 

Our Australia wide flat rate is $9.95 for orders up to 16kg in weight or cubed weight whichever is greater. (Excluding items marked as bulky goods)

 

SHIPPING FOR EDIBLE IMAGES

A4 Sheets (Including Cupcake Circles on A4 sheets -  Express Post (Trackable) $8.95*

A3 Sheets Regular Flat Rate Shipping - $9.95 via Courier or Regular Australia Post service

If you order edible images with other items then your image/s will be packed with the rest of your order and you will pay the flat rate shipping fee.

 

**Due to the unreliability of Australia Post Letter Service, we only ship A4 sheets and below via Express Post. This is a faster and more reliable service.

 

ORDER COLLECTION

Feel free to come into our store at Shop B4/B5 - Eaton Central, 6 - 12 Bunya Park Drive, Eatons Hill, QLD 4037. If you wish to pick up your online order from us in Eatons Hill, please select the pick up option during checkout and we will send you an email to advise when your order is ready for collection. Our opening times are on our contact us page. 

 

EXPRESS POST

Express Post orders must be submitted by 12pm on weekdays to be shipped the same day

 

Express Post up to cubed 3Kg: $16.95

Express Post cubed 3.1 - 5Kg: $25.00

 

Express Post Boxed (greater than cubed 5kg):  POA Please contact us for a quotation

 

Express post is automatically calculated during checkout, if your order is over the cubed 5kg limit, Express Post will not be given as a postage option during checkout.

 

If you still require express post on your order, please email us and we can packaged up the order and provide you with an express post quote.

The national next business day delivery network operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.

 

BRISBANE METROPOLITAN POSTCODES

If your postcode is in the below ranges then your delivery is calculated under the Brisbane metro rate.

4000 – 4123, 4125 – 4207, 4300 – 4305, 4500 - 4511

 

WEIGHT & BULKY GOODS SURCHARGE

All freight providers in Australia calculate weight physically as well as cubed. Freight is charged by the higher weight. Cubed weight is measured at 250kg per cubic metre. Cubed weight is calculated by multiplying length x width x height in metres, timed by 250. Our website will calculate weight via both methods. For example;

 

A tub of 7kg fondant is 7kg, however its cubed weight is only 2.2kg.

A 12" round cake dummy is only 170g however its cubed weight is 2.65kg.

 

For both of the examples above, freight is calculated on the heavier weight. 

 

When the cart weight reaches 16kg or products that incur a weight & bulky goods surcharge are in your cart, the bulky goods rate will be charged.

 

DELIVERY LEAD TIMES FOR ORDERS

Whilst we can ensure that we will ship your order on time, we cannot guarantee delivery days, dates or times, however we can give you an estimate guideline of when you can expect your order to be delivered.

 

Brisbane Metropolitan – 1 - 3 business days

Sunshine & Gold Coast and Toowoomba – 1- 3 business days

Queensland Regional (including Far North QLD) – 1 - 4 business days

Sydney & Melbourne Metropolitan – 1 - 4 business days

Outside Metropolitan Area & Regional NSW, Victoria & Tasmania – 3 - 7 business days

South & Western Australia and Northern Territory – 5 - 10 business days

 

Please Note:  These delivery lead times are purely guides and once the order is in the hands of Australia Post or the Courier we cannot guarantee delivery days & times.

 

TRACKING NUMBERS & DELIVERY QUERIES

Once your order has been dispatched we will provide you with a tracking number which we send to you in an email with the name of the delivery contractor your order has been sent with. If you do not receive any emails from us, please check your junk/spam folder and if you still have not receive correspondence from us then please email us immediately so we can ensure your details are correct in our system and forward the emails on to you.

 

In the unlikely event your order has not arrived within the above guidelines then please contact us immediately by email with your order number and we will follow up with the courier or Australia Post to see where your order is hiding!

 

DAMAGED OR MISSING ITEMS

Shipping insurance can be purchased for selected delivery methods at checkout. Please refer to our shipping insurance page.

 

WHAT IF I’M NOT HOME TO TAKE DELIVERY?

Whilst we cannot guarantee a day or time the courier or Australia Post will deliver your parcel, you can provide an “ATL” (Authority to Leave) the goods in a safe & nominated location on your premises if you think you will not be home at the time of delivery. Whilst many of customers utilise this option, we do not recommend the ATL if you’re going to be out for a lengthy period of time or if your parcel can be damage from the weather or seen from the street.   Once you provide an ATL you take full responsibility for those goods and a claim for lost, damaged or stolen goods will not be accepted.

 

You can also choose to have your order delivered to your workplace or an alternate address where someone is available to take delivery if your parcel. One of the reasons we choose Couriers Please & TNT for the bulk of our deliveries is they will not drop ship unless authority to do so has been provided. If you are not home when the contractor attempts to deliver your parcel, then a calling card will be left either in your letterbox, under your front door mat or tucked into your front door.   On this calling card, details of how to request a free re-delivery by Couriers Please is provided on the card.  

 

If your order has been sent by Australia Post, a calling card will be left in your letterbox, under your front door mat or tucked into your front door for you to collect your parcel from your nearest Australia Post outlet.

 

If a calling card has been left on your premises this will be noted on the tracking information for both Couriers Please & Australia Post. If you cannot locate your calling card, please contact us for further information on how to contact the correct contractor.

 

OUR DELIVERY CONTRACTORS

 

 

INTERNATIONAL SHIPPING

We don't currently ship outside of Australia.