Shipping Orders Everyday Australia Wide!

We use a combination of delivery contractors to ensure you receive your order as quickly as possible as we understand how important it is for you. 


WHO DELIVERS THE PARCELS?

We use Australia Post, Couriers Please and TNT for all of our deliveries. At checkout you will be given the option to choose the company that will delivery your parcel to your location. Please note that some delivery agents may not deliver to your area and will not be an option. 

 

As shipping companies change their delivery areas from time to time, we will contact you if we need to use an alternative method.

 

Please note that Couriers Please and TNT only deliver to physical addresses and cannot be delivered to PO Boxes.

 

CUT OFF TIMES FOR SAME DAY DISPATCH

Cut off time for guaranteed same day dispatch for all orders is 10.30am Monday to Friday. For any orders received after 10.30am on weekdays and anytime over the weekend, your order will be dispatched on the next business day, however this does not apply to orders with edible images. 

 

IS EXPRESS POST AVAILABLE?

We understand sometimes you need your items super fast. If this is the case then we recommend you select the Express Post option during checkout as this will guarantee that your order will be shipped the same day if ordered before midday (12pm) Monday to Friday. Most capital cities receive  parcels next business day however this is not always guaranteed as there can be circumstances outside the control of Lollipop Cake Supplies and the freight company. 

 

We use Australia Post, Couriers Please and TNT for Express services and will choose the better service for your area.

 

DELIVERY RATES

We have two main shipping rates available, we have our rate shipping for Brisbane Metropolitan and Australia wide flat rate shipping. Flat rate shipping is only available for orders under 16kg. Beyond 16kg, the bulky goods charge will be applicable.

 

Brisbane metro discounted delivery rate is $7.95 for orders over $20 in value, up to 25kg for Couriers Please and 23kg for Australia Post. Bulky Goods freight charges apply to Brisbane orders for orders over those weights (Physical or cubed weight, whichever is the heaviest).

 

Brisbane Metro orders under $20 will be charged the Australia Wide shipping rate.

 

Our Australia wide flat rate is $9.95 for orders up to 16kg in weight or cubed weight whichever is greater. (Excluding items marked as bulky goods)

 

SHIPPING FOR EDIBLE IMAGES

A4 Sheets (Including Cupcake Circles on A4 sheets -  Express Post (Trackable) $8.95*

A3 Sheets Regular Flat Rate Shipping - $9.95 via Courier or Regular Australia Post service

If you order edible images with other items then your image/s will be packed with the rest of your order and you will pay the flat rate shipping fee.

 

**Due to the unreliability of Australia Post Letter Service, we only ship A4 sheets and below via Express Post. This is a faster and more reliable service.

 

ORDER COLLECTION

Feel free to come into our store at Shop B4/B5 - Eaton Central, 6 - 12 Bunya Park Drive, Eatons Hill, QLD 4037. If you wish to pick up your online order from us in Eatons Hill, please select the pick up option during checkout and we will send you an email to advise when your order is ready for collection. Our opening times are on our contact us page. 

 

EXPRESS POST

Express Post orders must be submitted by 12pm on weekdays to be shipped the same day

 

Express Post up to cubed 5Kg: From $14.90 to $25.00

Express Post cubed greater than 5Kg: From $25.00 (Price will be calculated at checkout)

 

Express post is automatically calculated during checkout, if your order is over the cubed 5kg limit, Bulky Goods Express Post will be quoted.

 

The national next business day delivery network operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.

 

BRISBANE METROPOLITAN POSTCODES

Brisbane Metropolitan Postcodes are determined by Australia Post's and Couriers Please's charging zones. If you fall into these zones, Brisbane Metropolitan Delivery will be offered at checkout. As a guide, the Brisbane Metropolitan Postcodes are listed below however they are subject to change and may change without notice. 

 

Australia Post (Brisbane) - 4000–4018, 4029–4068, 4072–4123, 4127–4129, 4131–4132, 4151–4164, 4169–4182, 4205–4206, 9000–9725

 

Australia Post (Outer Brisbane) - 4019–4028, 4069–4071, 4124–4126, 4130, 4133–4150, 4165–4168, 4183–4204, 4207–4209, 4270– 4299, 4500–4549

 

Couriers Please - 4000–4014, 4017–4022, 4029–4032, 4034–4037, 4051, 4053, 4055, 4059–4061, 4064–4070, 4072–4078, 4101–4123, 4124*, 4125, 4127-4132, 4133*, 4151–4161, 4163–4165, 4169–4174, 4178–4179, 4205, 4207*, 4209, 4280*, 4285*, 4300–4301, 4303–4305, 4306*, 4500–4511, 4516, 4520*, 4521*

* Couriers Please do not deliver to all suburbs within the postcodes marked. 

 

WEIGHT & BULKY GOODS SURCHARGE

All freight providers in Australia calculate weight physically as well as cubed. Freight is charged by the higher weight. Cubed weight is measured at 250kg per cubic metre. Cubed weight is calculated by multiplying length x width x height in metres, timed by 250. Our website will calculate weight via both methods. For example;

 

A tub of 7kg fondant is 7kg, however its cubed weight is only 2.2kg.

A 12" round cake dummy is only 170g however its cubed weight is 2.65kg.

 

For both of the examples above, freight is calculated on the heavier weight. 

 

When the cart weight reaches 16kg or products that incur a weight & bulky goods surcharge are in your cart, the bulky goods rate will be charged.

 

AUTHORITY TO LEAVE

In checkout an option is provided to provide “ATL” (Authority to Leave) for the goods to be left at your delivery location if nobody is present to receive delivery. Whilst many of customers utilise this option, we do not recommend the ATL if you’re going to be out for a lengthy period of time or if your parcel can be damage from the weather or seen from the street.

 

Once you provide an ATL you understand that you have accepted full responsibility for the goods to be left unattended by the courier or Australia Post. With an ATL you take full responsibility for those goods and a claim for lost, damaged or stolen goods will not be accepted.

 

Bulky goods delivery can sometimes be cheaper when an ATL has been approved. This will be quoted upon checkout.

 

DELIVERY LEAD TIMES FOR ORDERS

Whilst we can ensure that we will ship your order on time, we cannot guarantee delivery days, dates or times, however we can give you an estimate guideline of when you can expect your order to be delivered.

 

Brisbane Metropolitan – 1 - 3 business days

Sunshine & Gold Coast and Toowoomba – 1- 3 business days

Queensland Regional (including Far North QLD) – 1 - 4 business days

Sydney & Melbourne Metropolitan – 1 - 4 business days

Outside Metropolitan Area & Regional NSW, Victoria & Tasmania – 3 - 7 business days

South & Western Australia and Northern Territory – 5 - 10 business days

 

Please Note:  These delivery lead times are purely guides and once the order is in the hands of Australia Post or the Courier we cannot guarantee delivery days & times.

 

TRACKING NUMBERS & DELIVERY QUERIES

Once your order has been dispatched we will provide you with a tracking number which we send to you in an email with the name of the delivery contractor your order has been sent with. If you do not receive any emails from us, please check your junk/spam folder and if you still have not receive correspondence from us then please email us immediately so we can ensure your details are correct in our system and forward the emails on to you.

 

In the unlikely event your order has not arrived within the above guidelines then please contact us immediately by email with your order number and we will follow up with the courier or Australia Post to see where your order is hiding!

 

DAMAGED OR MISSING ITEMS

Shipping insurance can be purchased for selected delivery methods at checkout. Please refer to our shipping insurance page.

 

WHAT IF I’M NOT HOME TO TAKE DELIVERY?

Whilst we cannot guarantee a day or time the courier or Australia Post will deliver your parcel, you can provide an “ATL” (Authority to Leave) the goods in a safe & nominated location on your premises if you think you will not be home at the time of delivery. Whilst many of customers utilise this option, we do not recommend the ATL if you’re going to be out for a lengthy period of time or if your parcel can be damage from the weather or seen from the street.   Once you provide an ATL you take full responsibility for those goods and a claim for lost, damaged or stolen goods will not be accepted.

 

You can also choose to have your order delivered to your workplace or an alternate address where someone is available to take delivery if your parcel. One of the reasons we choose Couriers Please & TNT for the bulk of our deliveries is they will not drop ship unless authority to do so has been provided. If you are not home when the contractor attempts to deliver your parcel, then a calling card will be left either in your letterbox, under your front door mat or tucked into your front door.   On this calling card, details of how to request a free re-delivery by Couriers Please is provided on the card.  

 

If your order has been sent by Australia Post, a calling card will be left in your letterbox, under your front door mat or tucked into your front door for you to collect your parcel from your nearest Australia Post outlet.

 

If a calling card has been left on your premises this will be noted on the tracking information for both Couriers Please & Australia Post. If you cannot locate your calling card, please contact us for further information on how to contact the correct contractor.

 

RETURNED PARCELS

If a parcel is returned to us due to an error in address supplied by yourself, Lollipop Cake Supplies reserves the right to pass on the additional charges incurred with our freight provider to the customer. For the order to be resent, the full freight cost of the freight (without the flat rate subsidy) if required to be paid.

 

If you choose to receive a refund for your order, the full cost of freight will be deducted from the applicable refund.

 

OUR DELIVERY CONTRACTORS

 

 

INTERNATIONAL SHIPPING

We ship cake decorating supplies to the following countries. If your country is not on the list, please don't hesitate to contact us.

 

American Samoa, Australia, Austria, Belgium, Brazil, Brunei, Canada, China, Cook Islands, Cyprus, Denmark, Fiji, Finland, France, French, Polynesia, Germany, Greece, Guam, Hong Kong, Iceland, India, Indonesia, Ireland, Italy, Japan, Kiribati, Korea, Republic of Lithuania, Luxembourg, Macau, Malaysia, Maldives, Malta, Mexico, Monaco, Nauru, Netherlands, New Caledonia, New Zealand, Norway, Palau, Papua New Guinea, Philippines, Poland, Portugal Samoa, Singapore, Solomon Islands, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, Tuvalu, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Vanuatu, Vietnam, Virgin Islands, British Virgin Islands, U.S.