COVID-19 FAQs

We would like to thank all our loyal customers who have continued to shop with us during this time. We will continue to strive to provide you with the products you need to stay calm and bake on! 

 

We are operating with reduced staff numbers so please bear with us if there is a delay in replying to emails, answering the phone or replying to online chat.

 

Here are a few FAQs regarding the effects of COVID-19 on our business. If you have a question that we haven’t answered here please give us a ring or ask us via online chat.

 

Are you open?

Yes! Both our online store and physical store in Eatons Hill, Brisbane, are still open. As we are considered an essential service our trading hours have not changed.

 

What are your opening hours?

  • Monday - 9am to 5pm
  • Tuesday - 9.30am to 5pm
  • Wednesday - 9am to 5pm
  • Thursday - 9am to 6.30pm
  • Friday - 9am to 5pm
  • Saturday - 9am to 1pm
  • Sunday - Closed 

 

Delivery delays:

  • While our dispatch times have not changed, our delivery companies, including Australia Post and Couriers Please, have been experiencing delays on delivery times, especially with Victorian orders where there is a minimum 3 day delay currently.

    International shipping has been especially affected. If you are ordering from overseas, we recommend selecting TNT over Australia Post.

    We also ask that you select the ‘leave at door’ option to assist delivery drivers with contactless deliveries. Australia Post are busier than they are at Christmas and are operating with fewer staff. They are working hard to get everyone’s deliveries where they need to go as quickly as possible, but please bear with them.

    Please note that Australia Post has temporarily suspended next day deliver guarantee on express parcels. While most express parcels are arriving on time, some could take five business days or more to reach their destination. 

 

Are you still offering 'click and collect'?

Yes we are! Your order can be ready to collect in as little as 3 hours.

 

In store measures:

You can still visit us in store in Eatons Hill on the northside of Brisbane. We have a hand sanitiser station before you enter the store and ask all our customers to practise social distancing while shopping. We have increased the frequency of sanitising in store door handles, products, countertops and Eftpos machines.

 

Are you still taking cash?

Yes, you can still pay with cash in store. We have hand sanitiser at the counter.

 

Do you offer contactless pick up?

Yes, we do! Simply place your order online or over the phone for pick up. Once you get the notification that your order is ready, come on over and give us a ring when you arrive in the carpark. One of our staff members will bring your order out to your car and can place it in the boot for you.

 

Do you have flour/yeast/bread improver/bread mix?

Yes, we do! We have been able to maintain a steady supply of plain, self-raising, and bakers flour. If we are out of stock of your preferred flour simply put a stock notification request in and you will be notified as soon as it is back in stock, which shouldn’t be long!


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